Shipping Policy

Effective date: August 6, 2026
Last updated: August 6, 2026

This Shipping Policy explains how Toronto Surplus & Scientific Inc. ("Toronto Surplus," "TSS," "we," "us," or "our") prepares, ships, and delivers orders placed through https://www.torontosurplus.com or arranged with us directly. It should be read together with our Terms of Service and Privacy Policy.

1. Order Processing

We prepare and pack most orders within a few business days after payment is confirmed and the order is accepted. Because we deal in used, surplus, and often one-of-a-kind items, some orders — particularly large, heavy, fragile, or specialized equipment — may require additional handling time or coordination before they can ship.

Processing times are estimates and are not guaranteed. Orders are prepared on business days (Monday to Friday), excluding holidays.

2. Shipping Methods and Carriers

We ship using carriers and logistics providers selected for each order, currently including Canada Post and, where appropriate, other carriers and freight or logistics providers. The method and carrier used depend on the item's size, weight, value, destination, and handling requirements.

Some items may be too large, heavy, or fragile for standard parcel shipping and may require freight, special handling, or local pickup. For those items, we may contact you to arrange shipping or pickup before completing the order.

3. Shipping Charges

Shipping charges are calculated based on the item's size, weight, packaging, destination, and the carrier and service used, and are shown during checkout or on your quote or invoice. Where an accurate rate cannot be determined automatically — for example, for oversized or freight items — we may provide a shipping quote separately before shipping.

Shipping charges do not include taxes, duties, tariffs, customs fees, or brokerage charges, which may apply depending on the destination.

4. Delivery Times

Delivery timelines are estimates provided by the carrier and are not guaranteed. Actual delivery times may be affected by carrier processing, distance, customs clearance, weather, and other factors beyond our control. We are not responsible for carrier delays once an order has been handed to the carrier.

5. Shipping Address and Risk of Loss

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, misdelivery, or loss caused by an incorrect or incomplete address. If an order is returned to us as undeliverable due to an address error, additional shipping charges may apply to re-ship it.

Unless otherwise agreed in writing or required by applicable law, risk of loss and title pass to you when we deliver the item to the carrier.

6. Tracking

Where a carrier provides tracking, we will make reasonable efforts to provide you with tracking information after your order ships. Not all shipping methods or freight arrangements include tracking.

7. Local Pickup

For some items, local pickup may be available or required. Where pickup applies, we will coordinate a pickup time and location with you. Please bring your order confirmation and, where reasonably necessary, identification when picking up an order.

8. International Shipping, Customs, and Duties

Toronto Surplus primarily operates from Canada, and not all items are available for delivery to every country. International orders require manual review for matters such as product eligibility, shipping availability, insurance, customs requirements, tariffs and duties, import and export restrictions, border-control requirements, product-safety requirements, and payment and fraud risks.

For orders shipped outside Canada, you are the importer of record and are responsible for ensuring the purchase and its import comply with the laws of the destination country, and for paying any duties, tariffs, taxes, customs fees, or brokerage charges imposed on import. Some scientific, electronic, or technical equipment may be subject to export controls or other restrictions. We may decline or cancel any international order that cannot lawfully or practicably be fulfilled. See our Terms of Service for more information.

9. Damaged or Lost Shipments

If your order arrives damaged, or if a shipment appears lost in transit, contact us promptly so we can review the matter and work with you and the carrier on an appropriate resolution. Where reasonably possible, please keep the original packaging and provide photographs of any damage, as this helps with carrier claims. Returns, replacements, and refunds are handled in accordance with our Return & Refund Policy.

10. Contact Us

For questions about shipping, delivery, or pickup, contact:

Toronto Surplus & Scientific Inc.
3622B Vivian Rd.
Whitchurch-Stouffville, Ontario L4A 2M4
Canada

Email: [email protected]
Telephone: 905-853-0078
Toll-free: 866-376-0078
Contact form: https://www.torontosurplus.com/contact